Small rants
I’ve tried to make a change to my savings account by using the phone. How wrong that was. I can’t get ahold of a human being.
This is the same bank that encourages as little human contact as possible in the bank itself. The bank that whenever I want to do something, I go into the bank, and they show me the phone. “We can’t do that here.” Or they charge money to use a teller.
I wasted several minutes being directed through a phone maze. I even tried to call the local branch of my bank, only to find that the phone number was just a ruse for the main phone maze.
I taking care of my business online. Banks are very happy for you to not tie up resources. Use the computer. We won’t do anything for you, but it’ll save you having to look at a paper statement or a human being ever again. I love online banking … until I need something that they deliberately don’t tell you how to do online.
Crap. I’ve been very tempted to leave my bank anyway, and they’re not doing themselves any favors. What I do with my banking business now hinges on how they treat me when I’m forced to go into the bank in person. I have the speech all memorized. Too bad I’m bad at confrontation.
In other irritations, I decided to change car insurance companies to save money. While I’m technically saving some money, it’s not as much as originally advertised, and I’ve had to talk to the local agent at least twice to get problems caused by them straightened out.
It might have been worth it to me to be spending more money on car insurance just to save the aggravation and multiple fees and rudeness, impatience and cluelessness of the agent’s secretary. The latest stupidity involves having the wrong name on my proof of insurance. After pointing that out the first time, the secretary assured me it would be correct on the permanent proof of insurance.
It was not. When I called about it Tuesday, the secretary still couldn’t get my name right. Not even close. I’m just hoping for the best. And hoping my car’s lienholder doesn’t catch up to the wrong name on my proof of insurance. Or that I don’t get pulled over by the cops and have to explain why a car registered to me does not have proof of insurance in my name. And hope that they don’t charge me yet another service fee for correcting their own mistake.
Service industry: You suck.
Rant over.Â
I bet that felt good:)
It did feel good for about two seconds.
But I think I have come to the point where my bank and I are going to part ways … They are charging me $3 for a service that they shouldn\’t charge for, and they\’re taking three days to do. Actually, more, because of the holiday. I think if I feel well enough tomorrow, I\’m going to go open an account at another bank, get my direct deposit at work switched there, and then begin closing out all of my accounts at the other bank. In person, because apparently I can\’t get anybody on the phone, and I can\’t do it online. Assholes.
You really need to find a credit union. I know I’ve recommended that before, and you said it wasn’t possible for some reason I can’t recall. But if you can do it, you will be better off and happier.
All I have to say is thank God for online banking! I’ve tried doing bank stuff over the phone before…impossible. Online it’s much easier.