Comments on: “Our Second Level of Service” http://sodsbrood.com/junk/2006/06/21/our-second-level-of-service/ The community blog portal for sodsbrood.com Tue, 14 Oct 2008 13:38:49 +0000 http://wordpress.org/?v=2.5.1 By: Mel B. http://sodsbrood.com/junk/2006/06/21/our-second-level-of-service/#comment-208 Mel B. Wed, 28 Jun 2006 15:29:27 +0000 http://sodsbrood.com/junk/2006/06/21/our-second-level-of-service/#comment-208 Yeah, I hate the sell while they've got you on the line. While trying to cancel my long distance, the phone company wanted to instead change my plan to a different plan that would cost less money, but for something that used to be free. They also wanted to sell me DSL. They also like to make you feel like an idiot for not wanting to take advantage of their great offer. Look, if I want the service, I'll call you back up. Same way I feel about telemarketers. I don't care how great whatever it is you are selling, when I get ready, I'll find some way to buy it that doesn't piss me off. Yeah, I hate the sell while they’ve got you on the line. While trying to cancel my long distance, the phone company wanted to instead change my plan to a different plan that would cost less money, but for something that used to be free. They also wanted to sell me DSL. They also like to make you feel like an idiot for not wanting to take advantage of their great offer.
Look, if I want the service, I’ll call you back up. Same way I feel about telemarketers. I don’t care how great whatever it is you are selling, when I get ready, I’ll find some way to buy it that doesn’t piss me off.

]]> By: Heather http://sodsbrood.com/junk/2006/06/21/our-second-level-of-service/#comment-206 Heather Tue, 27 Jun 2006 17:09:55 +0000 http://sodsbrood.com/junk/2006/06/21/our-second-level-of-service/#comment-206 Oh God, I hate those things, too. Though I've never been transferred to a "second level of service." (friggin hung up on you. Infuriating!) I'm just bounced around a lot. And generally have to plead with whatever sales rep I get, when I finally get them. And I agree--you shouldn't be charged to track your credit. But I think they didn't even let you see your credit until recently, right? It was a big old boys club for the longest time where everyone knew that crap except you. Oh God, I hate those things, too. Though I’ve never been transferred to a “second level of service.” (friggin hung up on you. Infuriating!) I’m just bounced around a lot. And generally have to plead with whatever sales rep I get, when I finally get them.

And I agree–you shouldn’t be charged to track your credit. But I think they didn’t even let you see your credit until recently, right? It was a big old boys club for the longest time where everyone knew that crap except you.

]]> By: Matthew http://sodsbrood.com/junk/2006/06/21/our-second-level-of-service/#comment-204 Matthew Fri, 23 Jun 2006 17:08:30 +0000 http://sodsbrood.com/junk/2006/06/21/our-second-level-of-service/#comment-204 Personally, I don't think we should have to pay for our credit reports anyway. It's just ridiculous that we are charged money to keep track of something so important to our financial health. It really wasn't the amount I was paying that was annoying me, though, so much as the difficulty of cancelling my subscription. I signed up online--I should have been able to cancel online without needing to wait on hold and then deal with idiotic call center reps. Personally, I don’t think we should have to pay for our credit reports anyway. It’s just ridiculous that we are charged money to keep track of something so important to our financial health. It really wasn’t the amount I was paying that was annoying me, though, so much as the difficulty of cancelling my subscription. I signed up online–I should have been able to cancel online without needing to wait on hold and then deal with idiotic call center reps.

]]> By: dhalgren http://sodsbrood.com/junk/2006/06/21/our-second-level-of-service/#comment-203 dhalgren Fri, 23 Jun 2006 00:19:44 +0000 http://sodsbrood.com/junk/2006/06/21/our-second-level-of-service/#comment-203 That is SO infuriating. I have no patience for that type of customer trap, because it is a trap, I think, intended to keep you paying forever. Funny thing, the one thing those politicians did that has measurably improved my life was their creation of the "do not call list." Once every ten years something happens that I can genuinely be thankful for. That is SO infuriating. I have no patience for that type of customer trap, because it is a trap, I think, intended to keep you paying forever.

Funny thing, the one thing those politicians did that has measurably improved my life was their creation of the “do not call list.” Once every ten years something happens that I can genuinely be thankful for.

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